{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Canada on orders of $50 and over. Below that the only method offered is Express Delivery at $22, which is also available on larger orders as a paid upgrade. Orders are handled in 24 to 48 hours and take about 10 days in transit. Prices are in Canadian dollars.",
    "content": "Shipping & Delivery Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver across Canada, including Toronto ON, Montreal QC, Vancouver BC, Calgary AB, Edmonton AB, Ottawa ON, Winnipeg MB, Quebec City QC, Hamilton ON, Halifax NS, Victoria BC, Saskatoon SK, Regina SK, St. John's NL. Every scarf is packed and sent from Thailand, tracked and insured. What delivery costs Free on orders of $50 or more. Express Delivery at $22 below that threshold. It is the only method offered under $50. Express Delivery is also available above the threshold, as a paid upgrade, at the same $22. We do not quote a separate delivery time for it. The threshold is applied at checkout on your goods total after any discount. You do not need to ask for it. How long it takes Allow about 10 days in transit. That is on top of a 24 to 48 hour handling time while your order is picked and packed. A remote address can sit at the longer end of that window. Tracking You get an email with a tracking number once your order ships. We only receive the tracking code once the package has been sent, so it cannot be sent any sooner. If the email has not arrived, check your junk folder first, then email us with your order number. For logistical reasons, items in the same order may be sent in separate packages. More than one tracking number is normal, so check whether part of an order has already arrived before reporting it missing. If something goes wrong If a parcel has not arrived, or a delivery is marked as complete and is not with you, email theteam@thaisilkscarves.net with the order number and we will chase the courier and put it right. Contact us Thai Silk Scarf Company Canada, a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332 Canada administration office: 700 2 Street SW, Calgary, AB T2P 0X1, Canada Regional office and warehouse, South East Asia: Suite 45, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@thaisilkscarves.net International call centre (Thailand): +66 92 713 8443",
    "url": "https://thaisilkscarves.net/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fifteen days from purchase to change your mind on an unused item in its original packaging, with proof of purchase. Canada has no general federal cooling-off period for an online purchase, so this is the shop's own policy. On a change of mind return the customer pays the return postage and the original delivery charge is not refunded; refunds are processed 24 to 48 hours after the item is received. An order can be cancelled free of charge until it ships. Faulty, damaged, incorrect or missing orders are put right at the store's cost, and nothing in the policy limits a right under the consumer protection law of the customer's province or territory.",
    "content": "Refunds & Returns Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. Your rights under provincial law Consumer protection in Canada is set by each province and territory. The consumer protection law of the province or territory where you live applies to your purchase. Nothing on this page limits any right under that law that cannot be given up, and if this page and that law differ, the law wins. Some provinces have their own rules for buying online, including when a consumer can cancel an internet purchase. If a right like that applies to you, you can use it whatever this page says. Damaged, incorrect or missing orders If your order arrives damaged, or goes missing in delivery, we take responsibility for putting it right and for any return postage. Damaged items. If you receive a damaged product, please tell us straight away. Incorrect item sent. If you receive a product that is different from what you ordered, please tell us straight away. Order not received. If your order does not arrive, please tell us straight away. Email theteam@thaisilkscarves.net with your order number. We may ask for a photograph of the item and the packaging. Once our checks are done, we put it right with a replacement or a refund. Faulty or not as described Across Canada, sale of goods and consumer protection laws generally expect goods to be of merchantable quality, fit for their purpose and as described. If something we sent you is faulty or not as we described it, tell us. We cover the return postage and put it right. Changing your mind Canada has no general federal cooling-off period for an online purchase, so a change of mind return is our own policy. You can return a product within 15 days of the original purchase for an exchange or a refund, as long as: You bought it within the last 15 days. It is in its original packaging. You have the receipt, order confirmation or other proof of purchase from this website. These rules apply if you are returning a product for one of these reasons: You found a better price You changed your mind It does not fit You no longer need it You ordered the wrong item You send it back using a tracked postal service, at your own cost, to the warehouse your package was sent from. Your refund does not include the original shipping charge. We cannot accept returns of purchases made from third-party retailers. A product that does not meet the conditions above cannot be accepted as a change of mind return. This does not affect what we do for damaged, incorrect, missing or faulty orders. Cancelling an order All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because orders are handled within 24 to 48 hours of ordering. Cancelling an order before it ships is free. Once the packing and shipping process has started, the order can no longer be cancelled. Please use the returns policy above instead. If we cancel your order ourselves, for example because an item is out of stock, you get a full refund. How refunds are paid Your refund is processed 24 to 48 hours after we receive the returned item. It goes back to the way you paid, your card or your PayPal account, or we can hold it as store credit for a future order if you ask. Payment providers usually take a few more working days to show the money on your statement. How to start a return Email theteam@thaisilkscarves.net with your order number and a short note about what you would like to do. Please contact us before sending anything back, so we can confirm the warehouse address and match the return to your order. We do our very best to reply to support emails within 24 hours. If something goes wrong If you are unhappy with how we have handled a return, reply in the same email thread and ask for it to be looked at again. If we still cannot agree, you can contact the consumer protection office of your province or territory, or take a claim to its small claims court.",
    "url": "https://thaisilkscarves.net/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Thai Silk Scarf Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This policy explains what personal information we collect, why, and what you can do about it. It is written to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Who we are Thai Silk Scarf Company Canada, a division of Caruso Consulting Co Ltd. Questions about your personal information go to our team at theteam@thaisilkscarves.net . What we collect and why Order details. Your name, email address, delivery address and phone number, so your order can be picked, sent and tracked, and so we can contact you about it. Messages. Whatever you send us by email, so we can answer it. Site analytics. Which pages were viewed and roughly where from, so we can see what is useful. These load only after you accept cookies. We only ask for what we need, and there is no account to create on this site: checkout is guest only. Payment details We do not collect or store card numbers. Card payments go to Stripe and PayPal payments go to PayPal, and you enter your payment details with them rather than with us. What comes back to us is confirmation that the payment succeeded and the order details attached to it. Who else sees it Only the parties needed to complete your order: the warehouse that picks and packs it, the courier that delivers it, the payment provider you chose, and the email service that sends your confirmation. We do not sell personal information and we do not pass it to anyone for their own marketing. Cookies and tracking The site keeps your cart in your browser. Analytics tags load only after you accept cookies, and you can change that at any time using the cookie settings link in the footer. See the cookie policy for the detail. Email Order confirmations and delivery updates are sent because you placed an order. We send marketing email only to people who have agreed to receive it, as Canada's anti-spam legislation requires, and every marketing message carries an unsubscribe link that takes effect straight away. How long we keep it Order records are kept for as long as tax and business record-keeping rules require. Email messages are kept while they are useful for supporting you and then deleted. Analytics data is held according to the retention setting on the analytics property and is not tied to your name. Your rights You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Email theteam@thaisilkscarves.net and we will respond within 30 days. Storage outside Canada Some of the services we use to run this store, including hosting, email delivery and analytics, store data on servers outside Canada, and our warehouse is in Thailand. Where that happens, the information may be accessible to authorities in those countries under their laws. We use established providers who are required to protect the information they hold for us. Complaints If you think we have mishandled your personal information, tell us first and give us a chance to fix it. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca. Contact us Thai Silk Scarf Company Canada, a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332 Canada administration office: 700 2 Street SW, Calgary, AB T2P 0X1, Canada Regional office and warehouse, South East Asia: Suite 45, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@thaisilkscarves.net International call centre (Thailand): +66 92 713 8443",
    "url": "https://thaisilkscarves.net/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Thai Silk Scarf Company.",
    "content": "Terms & Conditions Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These Terms & Conditions apply when you use thaisilkscarves.net and when you buy from Thai Silk Scarf Company Canada , a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). By browsing or using this site, or by placing an order, you agree to these terms. Please read them before you order. Who you are buying from Thai Silk Scarf Company Canada is a division of Caruso Consulting Co Ltd. We sell online only and have no shop or showroom. Our Calgary address is a registered office, and every scarf is sent from Thailand. Our contact details are at the bottom of this page. Using this website We give you a limited, personal permission to use this site to shop with us. You cannot transfer it to anyone else, and we can withdraw it. It does not cover commercial use, or use on behalf of another person or business, unless we have agreed to that in writing first. When you use this site, you agree that you will not: Use it in any way that breaks the law. Upload or send anything that contains viruses or other harmful code. Post or send anything defamatory, threatening, obscene or discriminatory. Post or send anything that breaks someone else's copyright, trademark or other rights. Try to get into our systems without permission, or interfere with how the site works. Copy, sell or otherwise exploit the site or any part of it without our written permission. Give false information or pretend to be someone else. Our content Everything on this site, including our name, logo, text, photographs and designs, belongs to us or to the people who license it to us. It is here for your personal, non-commercial use while you shop. Products & descriptions We describe every product as accurately as we can, including the cloth it is woven from and its size in centimetres. Cloth varies a little from piece to piece, and colours on a screen can look slightly different from the scarf in your hand. Prices & discounts All prices are in Canadian dollars. The total shown at checkout, made up of the item prices and any delivery charge, is what we charge you. If we find an error in the price of an order you have placed, we contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. The valued-customer code gives 15% off the items in your cart. Free delivery is based on your goods total after any discount. Ordering Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order. Processing. Once your payment has cleared, orders are handled within 24 to 48 hours. Your details. Please give us a correct delivery address, email address and phone number. We are not responsible for delays caused by wrong details. Orders we cannot accept. We may refuse or cancel an order, for example when an item is out of stock or when we suspect fraud. If we cancel an order you have paid for, we refund you in full. Cancelling an order You can cancel an order until it has shipped. Please contact us within 12 hours of ordering, because orders are handled within 24 to 48 hours. There is no charge for cancelling. Once packing and shipping has started, the order can no longer be cancelled and our returns policy applies instead. The detail is on our Refunds & Returns page. Payment & security You pay in full at checkout, by card through Stripe Checkout or by PayPal. Your card details go straight to Stripe or PayPal. We never receive or store them. Shipping, returns & refunds Delivery costs, delivery times and tracking are on our Shipping page. Returns, refunds and cancellations are on our Refunds & Returns page. Both pages form part of these terms. Your consumer rights Consumer protection in Canada is set by each province and territory. The consumer protection law of the province or territory where you live applies to your purchase. Nothing in these terms limits any right under that law that cannot be given up. If anything in these terms conflicts with such a right, the right wins. Limitation of liability To the fullest extent the law allows: Our total liability arising from an order is limited to the amount you paid for the goods in that order. We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity. We provide the website as it is. We do not promise that it will always be available or free of errors. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. More detail is on our Limited Liability Indemnity page, which also forms part of these terms. Governing law These terms are governed by the law of Alberta and the federal laws of Canada that apply there, and the courts of Alberta can hear disputes about them. This does not take away your right, as a consumer, to rely on the consumer protection law of the province or territory where you live, or to bring a claim there, including in its small claims court. Changes to these terms We may change this site and these terms at any time. The version on this page when you place an order is the version that applies to that order. Contact us Thai Silk Scarf Company Canada, a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332 Canada administration office: 700 2 Street SW, Calgary, AB T2P 0X1, Canada Regional office and warehouse, South East Asia: Suite 45, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@thaisilkscarves.net International call centre (Thailand): +66 92 713 8443",
    "url": "https://thaisilkscarves.net/terms-and-conditions/"
  }
}