Limited Liability & Indemnity

Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

What this page cannot do

Start here, because it matters most. Nothing on this page excludes, restricts or changes any right or remedy you have under the consumer protection law of the province or territory where you live that cannot be given up. Where that law does not allow a limit, the limit does not apply to you.

What we limit, to the extent the law allows

Subject to the paragraph above, our liability for goods bought from this site is limited to replacing the goods or refunding the amount you paid for them.

Again subject to the paragraph above, we are not liable for indirect or consequential loss, including loss of profit or opportunity, arising from the use of goods bought here or from a delay in delivering them.

What these products are

Everything sold here is a textile good: scarves, shawls, pashminas and wraps. None of it is safety equipment or a medical device. A scarf is an item of clothing, and nowhere on this site do we say that it treats or improves any health condition.

Care and use

Each product page says how to look after that item. Silk wants cold water, a mild detergent, no bleach, no tumble dryer and drying in the shade. Pashmina and cashmere prefer a wool detergent or a dry clean. Damage caused by hot washing, bleaching or tumble drying is not a fault in the goods.

Your responsibility

If you use this site in a way that breaks our terms or the law, and that causes a loss to us or to someone else, you are responsible for that loss to the extent the law allows.

Third parties

Payments are processed by Stripe and PayPal, and delivery is carried out by couriers. If one of those services fails, we stay responsible to you for your order, and we deal with the provider rather than sending you to them.

Website content

We keep the information on this site accurate and current. Articles and buying guides are general information rather than advice for your particular situation.

Contact us

Thai Silk Scarf Company Canada, a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332
Canada administration office: 700 2 Street SW, Calgary, AB T2P 0X1, Canada
Regional office and warehouse, South East Asia: Suite 45, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@thaisilkscarves.net
International call centre (Thailand): +66 92 713 8443