Privacy Policy
Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
This policy explains what personal information we collect, why, and what you can do about it. It is written to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Who we are
Thai Silk Scarf Company Canada, a division of Caruso Consulting Co Ltd. Questions about your personal information go to our team at theteam@thaisilkscarves.net.
What we collect and why
- Order details. Your name, email address, delivery address and phone number, so your order can be picked, sent and tracked, and so we can contact you about it.
- Messages. Whatever you send us by email, so we can answer it.
- Site analytics. Which pages were viewed and roughly where from, so we can see what is useful. These load only after you accept cookies.
We only ask for what we need, and there is no account to create on this site: checkout is guest only.
Payment details
We do not collect or store card numbers. Card payments go to Stripe and PayPal payments go to PayPal, and you enter your payment details with them rather than with us. What comes back to us is confirmation that the payment succeeded and the order details attached to it.
Who else sees it
Only the parties needed to complete your order: the warehouse that picks and packs it, the courier that delivers it, the payment provider you chose, and the email service that sends your confirmation. We do not sell personal information and we do not pass it to anyone for their own marketing.
Cookies and tracking
The site keeps your cart in your browser. Analytics tags load only after you accept cookies, and you can change that at any time using the cookie settings link in the footer. See the cookie policy for the detail.
Order confirmations and delivery updates are sent because you placed an order. We send marketing email only to people who have agreed to receive it, as Canada's anti-spam legislation requires, and every marketing message carries an unsubscribe link that takes effect straight away.
How long we keep it
Order records are kept for as long as tax and business record-keeping rules require. Email messages are kept while they are useful for supporting you and then deleted. Analytics data is held according to the retention setting on the analytics property and is not tied to your name.
Your rights
You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Email theteam@thaisilkscarves.net and we will respond within 30 days.
Storage outside Canada
Some of the services we use to run this store, including hosting, email delivery and analytics, store data on servers outside Canada, and our warehouse is in Thailand. Where that happens, the information may be accessible to authorities in those countries under their laws. We use established providers who are required to protect the information they hold for us.
Complaints
If you think we have mishandled your personal information, tell us first and give us a chance to fix it. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Contact us
Thai Silk Scarf Company Canada, a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332
Canada administration office: 700 2 Street SW, Calgary, AB T2P 0X1, Canada
Regional office and warehouse, South East Asia: Suite 45, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@thaisilkscarves.net
International call centre (Thailand): +66 92 713 8443